Privacy Policy

Last updated: 23/08/25

Relatables (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from relatables.shop

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, billing/shipping address, phone number.

  • Payment information: processed securely via [Stripe.] (we do not store credit card details).

  • Order details: items purchased, purchase history.

  • Technical information: IP address, browser type, device info, cookies, and site usage analytics.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you (order updates, customer service, marketing if you’ve opted in).

  • Improve and personalise your shopping experience.

  • Comply with legal obligations (tax, accounting, fraud prevention).

3. Sharing Your Information

We only share your information with trusted third parties where necessary:

  • Payment processors (Stripe)

  • Shipping providers (e.g., Australia Post, DHL).

  • Analytics services (e.g., Google Analytics, Squarespace Analytics).
    We do not sell or rent your personal information to third parties.

4. Cookies & Analytics

Our Site uses cookies and similar tracking technologies to improve your experience and analyse traffic. You can disable cookies in your browser settings, but some features of the Site may not function properly.

5. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your information.

  • Withdraw consent for marketing emails at any time (via unsubscribe link).

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access. Payments are processed securely, and sensitive data is encrypted.

7. Retention

We retain personal information only as long as necessary to provide our services and comply with legal obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.